Virtual Sales Assistant – Australian FinTech

We are creating a new customer on-boarding Assistant for one of Australia’s most loved FinTechs.

The Virtual Sales assistant will help to collect information about and pre-qualify new customers for the services, saving call-centre staff time and allowing them to focus on higher value activities. With a 10 times increase in customer load expected on call centre staff, leveraging cognitive technologies to take on the repetitive, time consuming process was a logical decision.